Get Lucky by Becoming Best Friends with Technical Support
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I love Dilbert Comics… Unfortunately, Tech Support like this is way too common.
This morning I got an email telling me that my office’s server for our email and website was at 90% capacity and that it will stop working when it reaches 100%. I didn’t think that the server would fill up in a day but just to be on the safe side and save my company from losing a lot of business, time and money, I jumped to clear up the server.
I have been overloaded with work lately and I don’t have much time to sit around and figure out exactly what to do to clear up some space without deleting anything important, so I called my best friend, Technical Support. They walked me through it in a few minutes and now I know exactly how to deal with this problem in the future.
When I started working at my company, there was no one there that knew anything about computers, hosting or anything else technical so I took it upon myself to learn how to manage our websites and servers. It turned out that my office was using a company for hosting that was no longer in existence but had some sort of deal that they would still supply the minimum amount of service needed to keep their current clients who were to ignorant to switch, online.
When I found that out, I started calling different hosting companies to find the best deal for my company. I chose the company that we are using for 2 reasons, one, they cost a third of the price of what my company was paying at the time and two, because they were the most friendly and had the best technical support I was able to find.
They walked me through transferring all of our domains and information to their servers and pretty much taught me almost everything I needed to know to be my company’s admin. What they taught me became the foundation of my technical knowledge and led to me starting a few websites of my own.
When looking for a new technical service, I suggest always going for the company with the best technical support because if you ever have a problem, their help will be worth multiple times the savings you got for going with another provider.
The same goes for customer service. I like to use American Express credit cards because they have the best customer service I have ever seen for a credit card. When I call them up, they pick up within a ring or two. It takes about 30 minutes to get through to my MasterCard.
I am sure some companies are like this.
Good Customer and Technical Support will improve your Luckortunity by saving you more time than you can ever imagine.
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- Lucky Update
March 14 2008 11:33 am | Advice
Nice.
40 Ways to Increase Your Luck (100th Post) | GET LUCKY on 12 Aug 2008 at 1:20 pm #
[…] Use Tech Support and Customer Service to your Advantage – Tech Support and Customer service are usually free additional services that come along with a product or service. Take advantage of them and have them help you through any situation because they are there to make sure you are as happy as possible with their product or service. I learned almost everything I know about web hosting through my Host’s tech support. Make sure that they show you how to solve a problem so you can learn from it and take care of it yourself next time. Also, when given a choice, buy a product or service that has the best support attached to it. That is why I love American Express. […]
Lucky Update | GET LUCKY on 18 Sep 2008 at 12:26 pm #
[…] provider 1and1 and I have never had such a bad tech support experience in my life. To follow my own advice to get lucky in the future, I will be switching to a new hosting provider as soon as I get my sites […]
Lessons I Learned From Losing my Sites | GET LUCKY on 22 Sep 2008 at 4:50 pm #
[…] can’t say this enough, if a company doesn’t have good customer service, it is not worth giving them your business. I made the mistake by staying with 1and1 until this […]